Shipping & Return Policy

 What is your shipping policy?

Alongside Canada Post and USPS, we now offer express shipping using private carriers, such as Fedex and Purolator, for all orders within Canada and the United States. Overseas orders will be shipped with Canada Post. Regardless of carrier, all orders will be shipped with a tracking number. Amie Aliza Jewelry will not be held responsible for lost or delayed parcels. Orders over $100 CAD qualify for FREE shipping.

ORDERS WITHIN CANADA:
Expedited Flat Rate (Canada Post): $10 CAD, 6-8 business days
Express Flat Rate (Fedex, Purolator): $15 CAD, 1-3 business days

ORDER TO THE UNITED STATES (Based on current exchange rates):
Tracked Packet USA (USPS): $8 USD, 8-14 business days
Standard International (FEDEX): $13 USD, 4-8 business days
Express International (FEDEX): $16 USD, 2-3 business days
*Your phone number is required at checkout. Thank you!*

ORDERS TO THE UK, EUROPE, AUS, NZ:
Standard International (Canada Post): $20 CAD, 6-10 business days

What is your processing time?
Processing time is 1-4 business days, before shipment of your parcel. Once shipped, you will receive an email with tracking information. Please look for this confirmation email in your junk/spam folder.
What is your return and exchange policy?
If you are not satisfied with your purchase, it may be returned within 60 days of order date, for a full refund. At this time, exchanges are not accepted. Cost of return shipment is at the expense of the customer. It is recommended to purchase tracking, to guarantee your returned parcel does not get lost in transit. Lost returned items will not be eligible for a refund. Returned items must be have no signs of wear or damage.  Once your item arrives back to Amie Aliza Jewelry, the refund will be processed within 1-4 business days. 
What do I do if my jewelry is defective, or breaks?
 If you find that your jewelry breaks due to a workmanship error, within 90 days of purchasing, send a photo of the issue to info@amiealiza.com, and we will be happy to send you a replacement at no additional cost. Shipping costs will be covered by Amie Aliza Jewelry. Improper use or storage of your item will not be covered by this policy.
Will I be charged duties, taxes, or any other fees?
Canadian customers will have GST/HST added at checkout, and is automatically calculated based on your province. International duties and taxes vary by country, please note that we do not have control over potential import fees and local taxes. Any fees incurred are at the cost of the customer.
What if I type in the wrong address at checkout?
Unfortunately, no refund or free replacement will be given for an incorrect address. It will be the customer's responsibility to try and track down the package. For this reason, please ensure you are double checking your shipping details before pressing the order button. If you realize you've entered it incorrectly after ordering, please email info@amiealiza.com as quickly as possible, so that we can correct it before shipment.
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Feel free to reach out with any questions to info@amiealiza.com.
Thank you and happy shopping!