Shipping + Returns

Returns + Exchange
If you are not satisfied with your purchase, it may be returned within 30 days of order fulfillment date, for a full refund, minus the cost of the return label ($15 CAD within North America, $25 for International). At this time, exchanges are not accepted. Follow this link to start your return:
http://amiealiza.returnscenter.com


 Shipping Policy

Alongside Canada Post and USPS, we now offer express shipping using private carriers, such as Fedex and Purolator, for all orders within Canada and the United States. Overseas orders will be shipped with Canada Post. Regardless of carrier, all orders will be shipped with a tracking number. Amie Aliza Jewelry will not be held responsible for lost or delayed parcels. Orders over $100 CAD qualify for FREE shipping.

ORDERS WITHIN CANADA:
Expedited Flat Rate (Canada Post): $10 CAD, 6-8 business days
Express Flat Rate (Fedex, Purolator): $15 CAD, 1-3 business days

ORDER TO THE UNITED STATES (Based on current exchange rates):
Tracked Packet USA (USPS): $8 USD, 8-14 business days
Standard International (FEDEX): $13 USD, 4-8 business days
Express International (FEDEX): $16 USD, 2-3 business days
*Your phone number is required at checkout for international shipments*

ORDERS TO THE UK, EUROPE, AUS, NZ:
Standard International (Canada Post): $25 CAD, 6-10 business days

What is your processing time?
Processing time is 1-4 business days, before shipment of your parcel. Once shipped, you will receive an email with tracking information. Please look for this confirmation email in your junk/spam folder.
Will I be charged duties, taxes, or any other fees?
Canadian customers will have GST/HST added at checkout, and is automatically calculated based on your province. International duties and taxes vary by country, please note that we do not have control over potential import fees and local taxes. Any fees incurred are at the cost of the customer.

What if I type in the wrong address at checkout?
Unfortunately, no refund or free replacement will be given for an incorrect address. It will be the customer's responsibility to try and track down the package. For this reason, please ensure you are double checking your shipping details before pressing the order button. If you realize you've entered it incorrectly after ordering, please email info@amiealiza.com as quickly as possible, so that we can correct it before shipment.
What do I do if my jewelry is defective, or breaks?
 If you find that your jewelry breaks due to a workmanship error, within 90 days of purchasing, send a photo of the issue to info@amiealiza.com, and we will be happy to send you a replacement at no additional cost. Shipping costs will be covered by Amie Aliza Jewelry. Improper use or storage of your item will not be covered by this policy. Please refer to the Jewelry Care page for these guidelines.
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Feel free to reach out with any questions to info@amiealiza.com.
Thank you xo