Shipping + Returns

Returns Portal (Canadian customers only)
If you are not satisfied with your purchase, it may be returned within 14 days of receiving your order, for a full refund, minus the cost of the return label ($15 CAD). Follow this link to start your return:
http://amiealiza.returnscenter.com

Returns (International Customers)
If you are outside of Canada and would like to make a return, it is the customer's responsibility to pay for a return shipping label at your local post office. This must be done within 14 days of receiving your order. To avoid the parcel getting lost in the mail, it is highly recommended to purchase tracking. Once the item arrives back at Amie Aliza Jewelry, the refund will be processed within 1-2 business days.

Exchanges
I do not accept exchanges, only returns at this time. If you are unhappy with your purchase and have changed your mind, please mail your item back for a return, and complete a new order. 

 Shipping Policy

All orders are shipped using Canada Post/USPS with a tracking number.  After your order has shipped and tracking information is provided, your package is now under the responsibility of your respective courier. Amie Aliza Jewelry is not responsible for lost, damaged, or stolen packages after they have been scanned in by the post office.  If you need help locating your package please reach out to your local post office first, then reach out to me if you need further assistance.

ORDERS WITHIN CANADA:
Expedited Flat Rate (Canada Post): $10 CAD, 6-8 business days

ORDER TO THE UNITED STATES (Based on current exchange rates):
Tracked Packet USA (USPS): $8 USD, 8-14 business days
*Your phone number is required at checkout for international shipments*

ORDERS TO THE UK, EUROPE, AUS, NZ:
Standard International (Canada Post): $25 CAD, 6-21 business days

What is your processing time?
Processing time is 1-4 business days, before shipment of your parcel. Once shipped, you will receive an email with tracking information. Please look for this confirmation email in your junk/spam folder.
Will I be charged duties, taxes, or any other fees?
Canadian customers will have GST/HST added at checkout, and is automatically calculated based on your province. International duties and taxes vary by country, please note that we do not have control over potential import fees and local taxes. Any fees incurred are at the cost of the customer.

What if I type in the wrong address at checkout?
Unfortunately, no refund or free replacement will be given for an incorrect address. It will be the customer's responsibility to try and track down the package. For this reason, please ensure you are double checking your shipping details before completing checkout. If you realize you've entered it incorrectly after ordering, please email info@amiealiza.com as quickly as possible, so that we can correct it before shipment.
What do I do if my jewelry is defective, or breaks?
 If you find that your jewelry breaks due to a workmanship error, within 6 months of purchasing, send a photo of the issue to info@amiealiza.com, and we will be happy to send you a replacement at no additional cost. Shipping costs will be covered by Amie Aliza Jewelry. Improper use or storage of your item will not be covered by this policy. Please refer to the Jewelry Care page for these guidelines.
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Questions? Email info@amiealiza.com
Thank you for supporting my small business!